Refund policy

Return & Refund Policy

Thank you for shopping with us. We want you to love your purchase, and we stand behind the quality of every item we send out.

1. Payment Method

We do not offer Cash on Delivery (COD). All orders must be paid in full online at checkout using one of our accepted payment methods. We do not accept cash payments at any stage, including at the time of delivery.

2. Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at +91 6238049131 or concierge@azmeral.com.

If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at concierge@azmeral.com.

3. Damages and Issues — What's Covered

Please inspect your order as soon as you receive it.

If the item arrived defective, damaged in transit, or you received the wrong item, contact us within 48 hours of delivery at concierge@azmeral.com with clear photo or video proof of the issue. Once we've reviewed and verified the proof, we'll make it right with a free replacement or a full refund.

This coverage applies only to damage or defects that occurred on our end — for example, a manufacturing fault or damage that happened in transit before the item reached you.

4. What's Not Covered

We are not able to offer a refund or replacement for damage, wear, or change in condition that happens after the item has been delivered and is in the customer's possession. This includes (but isn't limited to):

- Damage caused by improper use, washing, or care
- Accidental damage, stains, or tears after delivery
- Normal wear and tear
- Items altered or modified after receipt

If you're unsure whether a specific issue is covered, contact us at concierge@azmeral.com with photos and we'll review it.

5. Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products (such as special orders)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases

Unfortunately, we cannot accept returns on sale items or gift cards.

Please get in touch if you have questions about a specific item.

6. Exchanges

The fastest way to get the item you want is to return the one you have, and once that return is accepted, make a separate purchase for the new item.

 

7. Return Shipping Costs

If a return is due to a defect, damage that occurred in transit, or our error, return shipping is free and we'll provide a prepaid label.

For all other accepted returns, the customer is responsible for return shipping costs, which are non-refundable.

8. Refunds

Once we've received and inspected your return, we'll notify you whether the refund or replacement has been approved.

All refunds are issued only to the original payment method used at checkout. We do not issue refunds in cash, under any circumstances.

If approved, you'll be automatically refunded on your original payment method within   5 business days. Please note it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at concierge@azmeral.com.